- Founding & Elite AppFoundry Partner
- Multi-year “Partner of the Year” winner
- Genesys-certified team
Bring the Power
of Genesys into any Enterprise System
One layer. Real-time. Everything connected.
Trusted by Enterprises
The Connector Your Enterprise Needs
Softphone embeds Genesys Cloud directly into your CRM, ERP, or ITSM, eliminating context switching and unifying your contact center and enterprise systems in real time.
Workspace. Data. AI. Unified.
A single integration layer unifying agent experience, data, and AI across your contact center.
A unified workspace built around agents
- Native Genesys controls embedded inside your Enterprise System.
- Agents work from one place, with full support for voice and digital channels.
Enterprise data connected in real time
- Two-way, real-time sync of interactions, cases, and activities.
- Genesys and your Enterprise System share complete, always-updated context.
AI embedded where work happens
- Genesys Copilot and multi‑ assistant AI inside your Enterprise System.
- Transcripts and insights flow directly where your teams work.
Fast to Deploy. Built for Any Enterprise Need
Go live in as little as a week, with the flexibility to support the most complex architectures.
Out-of-the-box
A fully featured connector with 20+ advanced capabilities and 10+ configurable widget views.
Configurable
Mapped to your enterprise data model and adapted to your business logic.
Customizable
Native support for customized CRM, tailored widgets, and any complex enterprise architecture.
Joint Success Through Unmatched Dual Expertise
The partner of choice that knows both Genesys and any Enterprise System at their core.
Genesys Expertise
Enterprise Systems Expertise
- Partner with leading enterprise platforms
- Support for packaged, industry-specific and
custom CRM
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Years of Expertise
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Customers
0K+
Active Users
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Enterprise Systems
Customer Success Stories
Real results from enterprises that trust Softphone.
The migration progressed faster than we expected. Years of delays were replaced with a stable, unified environment that our teams trust.
Insurance & Financial Services
Handling diverse campaign scenarios is no longer a burden. Even with shifting data, operations feel steady and easy for agents.
Telecom & Digital Services
Outbound workflows improved almost instantly. Even with strict controls and heavy campaigns, everything now runs cleaner and with far less effort.
Fintech & Digital Consumer Services
Adding new channels—especially WhatsApp—was smoother than expected. Even within our existing setup, daily work is now faster and easier.
HVAC & Manufacturing
Our omnichannel expansion landed more smoothly than expected. Multiple platforms now run with the stability and simplicity we needed.
Banking & Financial Services
Bringing several business units together was simpler than expected. Teams with different workflows now share one consistent experience.
IT Services & Technology
Managing multichannel interactions is no longer difficult. Complex IVR paths and rising digital traffic now flow through a single automated system.
Information Technology & Data Storage
Despite multiple regions and environments, the CRM setup came together smoothly. Our voice processes now operate as one dependable flow.
Consumer Electronics
Industries We Serve
Built for enterprises where complexity, scale, and real-time data truly matter.
Banking & Financial Services
Multi-CRM environments, structured case workflows
Insurance
Claims handling, high-volume service inquiries
Healthcare
Segmented data access, patient-service workflows
Energy & Utilities
Service requests, customer account inquiries
Telecommunications
High-volume support, multi-region operations
Public Sector
Secure deployments, strict data boundaries
Retail & E-Commerce
Omnichannel service, order-related inquiries
Insights & Inspiration
Learn how to maximize your contact center technology investment.
