November 12, 2025 
At Softphone.ai, we believe that exceptional customer experiences start with empowered agents and unified systems. This belief has guided our journey for more than two decades, and today, it marks a major milestone.
We are proud to announce that Softphone.ai has been recognized with the 2025 Genesys AppFoundry Global Top Performer Award in Closed Opportunities. This recognition highlights our ongoing excellence and significant impact within the Genesys ecosystem.
Presented at the Partner Awards during the Genesys Xperience event last September in Nashville, the award celebrates our achievement of securing the highest number of closed opportunities on the Genesys AppFoundry marketplace. It reflects the trust our customers place in our solutions and the strength of our long-term collaboration with Genesys.
This achievement builds on our momentum, following several years of consecutive recognition as the EMEA Genesys AppFoundry Partner of the Year, and deepens our commitment to delivering scalable, intelligent, and customer-centric solutions across regions.
A Partnership Driven by Innovation and Trust
Our journey started in Italy as Softphone Srl, a small yet ambitious company focused on simplifying communication. Over time, we became Softphone.ai—a global technology partner committed to transforming customer experience (CX) through intelligent integrations.
Our partnership with Genesys has been key to this evolution. From launching some of the first certified integrations on AppFoundry to now supporting:
- Over 100,000+ agents across six continents,
- More than 900 enterprises integrating CRM systems with Genesys Cloud CX.
We have grown alongside Genesys, sharing a vision to reduce complexity, speed up digital transformation, and provide empathetic, AI-powered service.
As one of the most longstanding partners in the Genesys ecosystem, we helped shape AppFoundry into today’s innovation hub. Every solution we deliver meets the highest standards of performance and compliance, ensuring trust, reliability, and peace of mind for our customers.
Why This Award Matters
The Genesys AppFoundry is more than a marketplace — it’s a strategic ecosystem where certified solutions meet real enterprise needs. With 25% of Genesys Cloud customers utilizing AppFoundry apps, it serves as a trusted channel for scalable, secure, and impactful CX technologies.
Being recognized as a top performer shows that our Connectors are driving real transformation. Each integration is:
- Certified and enterprise-ready.
- Designed to streamline workflows and reduce handling time.
- Capable of supporting omnichannel interactions (voice, chat, email, WhatsApp, SMS, and more).
- Built to speed up platform migrations with minimal disruption.
This isn’t just about technology — it’s about creating a Unified Experience that simplifies the agent desktop, orchestrates workflows, and provides real-time access to customer data.
In today’s rapidly changing digital world, businesses need partners who not only understand technology but also know how to apply it meaningfully. This recognition from Genesys highlights our ability to turn opportunities into results through solutions that are both innovative and impactful.
Celebrating the Team Behind the Technology
This acknowledgment honors the people who make everything possible—our developers, consultants, support specialists, and sales professionals. Their dedication, pursuit of innovation, and creativity are what make our solutions outstanding.
Softphone.ai also expresses gratitude to the Genesys and the AppFoundry teams for this prestigious honor and for cultivating a partner ecosystem that promotes collaboration and shared growth.
Looking Ahead: Shaping the Future of CX
As we celebrate this milestone, we stay focused on what’s next. With Connectors, AI-driven and certified CRM integrations, we’re ready to help more businesses realize the full potential of Genesys Cloud CX.
The future of contact centers isn’t just about efficiency—it’s about being smart, compassionate, and customer-focused. And we’re proud to help shape that future.
Here’s to the next chapter of innovation, partnership, and customer success.
Ready to Transform Your CX Strategy?
Explore our Connectors or request a demo to see how Softphone.ai can help your business deliver smarter, faster, and more empathetic customer experiences.
