Add Superior CX/AX to Your Contact Center with Our Connectors

Integrate Genesys Cloud™ with any Enterprise Systems to streamline your contact center operations.
Experience increased agent productivity, better decision-making, and enhanced customer satisfaction with our seamless Genesys Cloud™ integration.

<i>for</i> <b>ServiceNow®</b>
for ServiceNow®
<i>for</i> <b>Dynamics 365®</b>
for Dynamics 365®
<i>for</i> <b>SAP®</b>
for SAP®
<i>for</i> <b>Oracle®</b>
for Oracle®
<i>for</i> <b>Salesforce®</b>
for Salesforce®
<i>for</i> <b>Siebel®</b>
for Siebel®
<i>for</i> <b>Kustomer®</b>
for Kustomer®
<i>for</i> <b>SugarCRM®</b>
for SugarCRM®
<i>for</i> <b>PEGA®</b>
for PEGA®
<i>for</i> <b>HubSpot®</b>
for HubSpot®
<i>for</i> <b>Freshdesk®</b>
for Freshdesk®
<i>for</i> <b>Zoho®</b>
for Zoho®
<i>for</i> <b>Zendesk®</b>
for Zendesk®
<i>for</i> <b>PEGA®</b>
for PEGA®
<i>for</i> <b>HubSpot®</b>
for HubSpot®

Don't see your Enterprise Systems listed?

Our Universal Connector Integrates With Any Web Enterprise Systems

Our Universal Connector serves as the foundational core for integrating Genesys Cloud™ with any web Enterprise Systems, even those not listed here.

Effortlessly adapts to various platforms.
Ensures full access to all powerful features of our Connectors.
Compatible with any web based Enterprise Systems.
Guarantees seamless integration across platforms.
Supports multi-session capabilities for enhanced productivity.
Includes robust recovery features for reliable performance.

Watch the video to see how easily the Universal Connector integrates with any web-based Enterprise Systems, bringing efficiency and adaptability to your contact center operations.

Transform Your Contact Center Today
Experience the seamless integration and powerful features of our Connector for Genesys Cloud™.
Schedule a personalized demo today and discover how our solution can transform your contact center operations.

Unparalleled Benefits With Our Connectors

Our Connectors offer powerful functionalities to boost agent productivity and customer satisfaction.

Real-Time Data Access
Seamless Enterprise Systems Integration
Click-to-Dial Functionality
Customizable Use Cases
Multi-Interaction Management
Embedded Framework

Time To Value

Time To Value

Our Smart Connectors can be deployed in hours rather than months, offering immediate benefits with their out-of-the-box use cases. This rapid implementation ensures that your contact center quickly starts operating at peak efficiency.

Fully Customizable

Fully Customizable

Experience bi-directional control of both Genesys Cloud and your CRM platform. Our Smart Connectors are fully customizable, allowing you to tailor behavior and automation flows to your specific needs using parameters, JavaScript, and a visual flow builder.

Enhanced Agent Experience

Enhanced Agent Experience

Combining the power and flexibility of our connectors with Softphone’s integration expertise ensures rich and fluid integrations. This leads to a superior agent and customer experience, making every interaction smooth and effective.

AI and Continuous Innovation

Continuous Innovation

We keep our connectors fully aligned with the latest roadmaps of Genesys Cloud and CRM platforms. Additionally, we continuously develop new modules to extend the reach and value of our connectors, ensuring you always benefit from the latest innovations.