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Boost CX with Genesys PureCloud™ and Kustomer® CRM Integration

Deliver faster, more personalized support by integrating Genesys Cloud™ with Kustomer® CRM. Empower agents and delight your customers. Boost agent productivity, make informed decisions, and enhance customer satisfaction with our seamless and powerful integration.

Real-Time Data Access
Access up-to-date customer data directly within your Enterprise Systems.
Seamless Integration
Genesys PureCloud™ is embedded within your Enterprise Systems in hours.
Enhanced Efficiency
AX/CX enhancements and streamlined workflows.
Customizable Solution
Easily customize use cases to fit unique business requirements.
AI Interaction Management
Manage calls, chats, and emails seamlessly with AI Agent Copilot.
In-Depth Insights
Retrieve and review chat transcripts and call info directly within your Enterprise Systems.
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Powerful Features for Optimized Performance

Unlock a suite of cutting-edge tools designed to enhance speed, efficiency, and reliability because peak performance starts with the right features.

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Enables bi-directional communication between Genesys Cloud and CRM.
Agents can access up-to-date customer information instantly within the CRM.
Smart Buttons and Smart Views: Fully customizable elements to streamline workflows.
Tailored use cases to fit unique business needs with out-of-the-box or custom integrations.
Manages multiple interaction types such as voice, email, chat, and social media within a unified interface.
Task Automation: Automated task creation and management.
Canned Responses: Pre-set templates for faster responses during live chat or email interactions.
AI-driven interaction management via Genesys Agent Assist and Copilot.
AI Interaction Routing: Smart routing based on CRM data and customer profiles.
Integration with CRM AI modules for deeper insights and automated processes.
Provides agents with an intuitive, unified interface.
Click-to-Dial: Automates outbound calls from CRM records.
Features like Wrap-up Code Suggestions and Interaction Summaries for efficiency.
Seamless handling of inbound emails, chats, and calls.
Enables real-time access to customer interactions directly within CRM, including chat transcripts and call recordings.
Real-time access to interaction metrics, including call and chat logs.
Detailed reports and in-depth analytics on customer interactions.
Frequent updates to align with the Genesys Cloud roadmap.
Ongoing development of new modules and features.
Deployment in hours, not months, with out-of-the-box use cases.
Designed for immediate impact with minimal setup.
Accelerates your business initiatives by enabling rapid deployment of new customer interaction capabilities.
Shortens the development lifecycle for integrations and updates, ensuring you stay ahead of market demands.
Exceptional Service and Data Management
Security and Development Standards
Data Privacy and Compliance
Tailored for Global Reach and Local Excellence

Ensuring Excellence and Compliance with Our Connector

Our Connector for Genesys PureCloud not only enhances your contact center operations but also meets the highest standards of service and data management recommended by the specific Enterprise Systems Store. Here’s how we ensure top-notch performance and compliance:

Enterprise Systems Store Recommended Service Levels
Our product meets the stringent service levels recommended by the Specific Enterprise Systems Store of more than 99.5%, ensuring reliable and consistent performance. You can trust our solution to maintain operational excellence and support your business needs effectively.
Data Lifecycle Management Standards
We adhere to any Enterprise Systems Store-recommended standards for data lifecycle management and data destruction. This ensures your data is managed efficiently and securely throughout its lifecycle, providing peace of mind and compliance with best practices.
Robust Multi-Tenant Architecture
Experience secure and efficient data management with our multi-tenant architecture, ensuring complete isolation and encryption of customer account data, policies, and configuration settings. Your data is protected with the highest standards of security.
Comprehensive Auditable Logging
Benefit from our auditable logging and tracing capabilities that simplify debugging and troubleshooting. Maintain transparency and control over your data and operations with detailed, easily accessible logs.
High Availability and Disaster Recovery
Our solution guarantees high availability and rapid disaster recovery, ensuring minimal service interruptions and quick restoration of service in case of disruptions. Keep your operations running smoothly and reliably at all times.
Superior Support Standards
Enjoy peace of mind with support that meets any CRM Store-recommended levels. Our product is designed to provide timely and effective assistance, ensuring your contact center operates without a hitch.

Advanced Security Features for Peace of Mind

Our Connector for Genesys PureCloud is engineered with cutting-edge security features and robust development standards, ensuring your contact center operates safely and efficiently. Discover the key features that set our solution apart.

Encrypted Communication Channels
Safeguard your communications with industry-leading encryption. All data exchanges are secured to protect against unauthorized access, ensuring confidentiality and integrity.
Configurable Authentication Policies
Enhance your security posture with customizable authentication policies. Tailor authentication methods to meet your specific security requirements, providing robust protection for your systems.
Protection Against Software Vulnerabilities
Our solution is fortified against common software vulnerabilities, such as operating system exploits, SQL injection, memory corruption, and information leaks. Enjoy a secure and reliable environment for all your operations.
Secure Software Development Lifecycle (SDLC)
Developed with a secure software development lifecycle, our product integrates security into every stage of development. This ensures a robust and secure solution, giving you peace of mind.

Ensuring Your Data Privacy and Security

Our Smart Connector for Genesys PureCloud is designed with your data privacy and security in mind, ensuring compliance with stringent European Union regulations. Here’s how we protect your data and meet regulatory requirements.

EU Data Privacy Compliance
Our product fully complies with European Union data privacy requirements, ensuring that your data is handled with the utmost care and in accordance with the highest standards of data protection.
EU Access Only
To adhere to data protection regulations, our solution restricts remote data access and storage to countries that have implemented the EU Data Protection Directive. This ensures that your data remains within the secure boundaries of compliant countries.

Tailored for Global Reach and Local Excellence

Our Smart Connector for Genesys PureCloud is designed to meet the diverse needs of a global customer base, ensuring seamless usability and adherence to local business practices. Explore the features that make our solution perfect for international operations.

Internationalized for Global Customers
Our product supports multiple languages and character sets, including Unicode, to meet the needs of global customers. This internationalization ensures that users across different regions can use the solution effectively.
Translated User Interfaces and Documentation
User interfaces and documentation are available in multiple languages, making it easier for users worldwide to understand and utilize our solution. Please refer to the product documentation or contact us for more details.
Localized for Business Best Practices
Our solution is localized to incorporate local business practices, such as supporting regional currencies and standards. This ensures that the product is tailored to meet the specific needs of different markets.

Explore Our Connectors in Action

Explore our video gallery to see how our Kustomer® Connector for Genesys Cloud™ can transform your contact center operations. Watch detailed demos, customer testimonials, and expert insights to understand the full potential of our solutions. Experience firsthand how our innovative integrations enhance efficiency, productivity, and customer satisfaction.

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Trusted by 900+ enterprises to deliver real-time, unified customer intelligence.

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Ready for a unified, CX-powered workspace?

Trusted by 900+ enterprises to deliver real-time, unified customer intelligence.

Talk to Our Experts

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