agosto 21, 2025 
The countdown to Genesys Xperience 2025 in Nashville (Sep 8–10) has begun — and the spotlight is on AI + data. At Softphone, we’re proud to stand alongside Genesys as one of the few Gold Sponsors and Elite AppFoundry Partners helping customers and partners unlock the full potential of the Genesys Cloud™ platform through certified, enterprise-grade CRM integrations.
This year, our message is clear: AI-powered experiences are only as strong as the data that fuels them. That’s where Softphone comes in.
Why This Matters for Genesys Teams and Customers
The modern contact center runs on two key engines: AI orchestration and trusted customer data. Without seamless integration between CRM platforms and Genesys, businesses face fragmented journeys, siloed insights, and frustrated agents.
Softphone bridges that gap. With 18+ CRM-native connectors (including Salesforce, Microsoft Dynamics, SAP, Oracle, and ServiceNow), we bring enterprise data directly into Genesys Cloud to drive:
- Faster, more personalized customer interactions with full CRM context at the agent’s fingertips.
- Higher ROI and faster time-to-value through certified, off-the-shelf integrations that reduce implementation time from months to weeks.
- AI-ready customer journeys, powering Next Best Action, RAG (Retrieval-Augmented Generation), and knowledge-driven AI with CRM data.
- Scalable, secure deployments trusted by over 700 customers and supporting hundreds of thousands of agents worldwide.
For Genesys AEs and SEs, that means: shorter sales cycles, proven delivery, and expanded value for every Genesys Cloud opportunity.
What We’re Showcasing in Nashville
At Xperience 2025, Softphone will demonstrate how unified CRM + Genesys Cloud AI integrations remove barriers for both customers and partners.
Here’s a snapshot of what you can expect:
For Genesys Teams & Partners
- Effortless Sales Enablement: Proven, certified integrations available directly via AppFoundry.
- Enterprise Depth: The only Elite AppFoundry Partner with deep SAP and Oracle CRM integrations — critical to winning in Banking, Financial Services, Healthcare, and Utilities.
- Joint Success: In 2025, Softphone and Genesys co-delivered impact for global customers through workflow-rich ServiceNow integrations (ITSM, CSM, HR).
For Genesys Customers
- Unified CX + EX: Empower agents with full 360° customer context — no system switching, no silos.
- AI-Powered Insights: Train Genesys AI models with high-quality CRM data, enabling smarter recommendations and RAG.
- Proven Impact: On average, customers save 2 minutes per 10-minute call and achieve up to 20% gains in agent productivity, translating into millions in annual savings for large contact centers.
- Double Your ROI with AI: Pairing Smart Connectors with Genesys AI amplifies these gains — boosting both CX and AX while driving exponential returns.
- Trusted by Leading Brands to streamline their Genesys journey.
Why Genesys + Softphone Is the Winning Formula
As Genesys pushes forward into the AI + Experience Orchestration era, Softphone plays a crucial role: ensuring that enterprise CRM data flows seamlessly into every Genesys Cloud interaction.
- AI Without Data = Missed Opportunities. Our connectors ensure Genesys AI has context, enabling more accurate intent detection, better routing, and intelligent automation.
- Certified = Trusted. Softphone’s integrations are certified by Microsoft, SAP, and ServiceNow, meeting the most rigorous enterprise standards for reliability and security.
- Scale Without Risk. From migrations (Genesys Engage → Cloud) to global rollouts, Softphone ensures continuity, compliance, and speed.
Where to Find Us
We’ll be at Genesys Xperience 2025 in Nashville showcasing live demos of:
- CRM-integrated Genesys Agent Copilot AI.
- Next Best Action, Sentiment Analysis, Transcript and Auto Summary powered by & Genesys AI.
- Voice, chat, SMS, WhatsApp and video integrations across SAP, Oracle, ServiceNow and many more.
➡️ Book a meeting with our team during the event to see how we can help you win deals, accelerate deployments, and deliver superior CX outcomes.
Try Our AI-Driven CRM Integrations First Hand at Our Stand
Final Word
For over 20 years, Softphone has partnered with Genesys to transform customer experiences. As an Elite AppFoundry Partner, we’re not just an integration vendor — we’re a trusted enabler of AI-driven, data-powered customer success.
At Xperience 2025, let’s reimagine what’s possible when AI, real agents, and enterprise data work together seamlessly.
🚀 Join us in Nashville and discover why Softphone is the go-to integration partner for Genesys teams, partners, and customers worldwide.
