outubro 21, 2024 
In a significant milestone for customer experience technology, Softphone has secured two crucial SAP certifications in May 2024, solidifying its status as a premier integrator for SAP® and Genesys™ solutions. These certifications enhance Softphone’s offerings for businesses looking to integrate their SAP® platforms with Genesys™ technology.
Certified Solutions for SAP Customer Experience®
Softphone’s Smart Connector for SAP Customer Experience® is now SAP Certified for integration with Genesys™ cloud solutions. This advancement simplifies how businesses using Genesys Cloud™ manage inbound and outbound communications across multiple channels. Key certified features include:
- Integration via External Widget with Genesys Cloud™
- Inbound and Outbound Call Handling
- Inbound Chat Handling
- Voice and Chat Interaction History capture
- Click-to-Call Capability
Certification Scenario: HYBRIS-C4C-CTI® 1.0 ‒ SAP HYBRIS CLOUD® FOR CUSTOMER COMPUTER TELEPHONY INTEGRATION
Check out the video to see how Softphone’s Smart Connector effortlessly integrates Genesys Cloud with SAP Customer Experience, streamlining customer communications and boosting agent productivity.
Certified Integration for SAP S/4HANA® and RISE with SAP®
Softphone has also received certification for its Smart Connector V1.0 for SAP S/4HANA® and RISE with SAP S/4HANA® Cloud. This certification validates the solution’s capability to integrate and streamline Genesys CTI within SAP®’s robust ERP platform. Certified functionalities include:
- Software Component and Namespace Assignment
- Package Add-On using SAP® Add-On Assembly Kit
- Deployment using SAP® Add-On Installation Tool (SAINT)
- Technical Uninstallation Test
- SAP® Solution Manager Ready functionality
- Compatibility with SAP S/4HANA® Cloud Private Edition and RISE with SAP®
Certification Scenarios:
- S/4HC-ADDON 2023 ‒ ADD-ON FOR SAP S/4HANA® CLOUD PRIVATE EDITION 202
- S/4-ABAP 2021 ‒ ABAP ADD-ON FOR SAP S/4HANA® 2021
Watch the video to learn how Softphone’s Smart Connector enhances agent performance by integrating Genesys with SAP S/4HANA and RISE with SAP®, unifying customer insights and optimizing workflows.
Why Achieving Dual SAP Certifications is Important for Us
These certifications bring several key advantages:
SAP Integration Certification Enhances Credibility
These certifications validate Softphone’s expertise in integrating with SAP® systems, boosting its credibility in the market.
SAP Integration Certification Assures Compatibility
Clients can be confident that Softphone’s solutions are fully compatible with SAP® systems, significantly reducing integration risks.
SAP Integration Certification Expands Market Opportunities
With these certifications, Softphone is well-positioned to attract new clients who specifically seek SAP®-certified partners for their integration needs.
SAP Integration Certification Offers a Competitive Edge
These certifications differentiate Softphone from competitors, providing a unique advantage in the CRM and customer experience integration space.
SAP Integration Certification Ensures Up-to-Date Expertise
The certification process ensures that Softphone remains current with the latest SAP® technologies and best practices, benefiting clients with cutting-edge solutions.
SAP Integration Certification Increases Customer Confidence
Clients can trust that Softphone’s certified solutions meet SAP®’s rigorous standards for quality and performance.
SAP Integration Certification Streamlines Integration Process
These certifications enable Softphone to offer smoother integration experiences with SAP® systems, potentially reducing implementation time and costs for clients.
Customer Benefits and Future-Proof Contact Center Solutions
Softphone’s proven track record of delivering SAP®-compliant solutions helps businesses seamlessly integrate their CRM systems with Genesys™ technologies. Our certified solutions enhance customer insights, improve first-contact resolution rates, and optimize overall agent efficiency — delivering a more valuable and cost-efficient customer experience.
Transform Your Customer Interactions Today
Ready to optimize your CRM integration with Genesys™ technology? Discover how Softphone’s certified solutions can drive your business success.
Contact us today and schedule a free demo to learn more about our SAP®-certified offerings for seamless Genesys™ integration.
For more detailed information on our SAP-certified integrations with Genesys™, you can explore the official certification documents below:
