Our Smart Connectors Innovate Automate Boost Integrate
Any CRM With Genesys Cloud™ In Just Hours

Seamless Genesys™ CRM Integration with Our Smart Connectors
Our Smart Connectors ensure your contact center operates smoothly by integrating Genesys™ seamlessly with various CRM systems.
Available on the Genesys AppFoundry, our connectors offer powerful functionality to boost agent productivity and customer satisfaction.

for ServiceNow®

for Dynamics 365®

for SAP®

for Oracle®

for Salesforce®
Don't see your CRM listed?
Don't see your CRM listed?
Add Superior CX/AX to Your Contact Center with Smart Connectors
Time To Value
Time To Value
Our Smart Connectors can be deployed in hours rather than months, offering immediate benefits with their out-of-the-box use cases. This rapid implementation ensures that your contact center quickly starts operating at peak efficiency.
Fully Customizable
Fully Customizable
Experience bi-directional control of both Genesys Cloud and your CRM platform. Our Smart Connectors are fully customizable, allowing you to tailor behavior and automation flows to your specific needs using parameters, JavaScript, and a visual flow builder.
Enhanced Agent Experience
Enhanced Agent Experience
Combining the power and flexibility of our connectors with Softphone’s integration expertise ensures rich and fluid integrations. This leads to a superior agent and customer experience, making every interaction smooth and effective.
AI and Continuous Innovation
Continuous Innovation
We keep our connectors fully aligned with the latest roadmaps of Genesys Cloud and CRM platforms. Additionally, we continuously develop new modules to extend the reach and value of our connectors, ensuring you always benefit from the latest innovations.
Transform Your Contact Center Today
Transform Your Contact Center Today
Partnering With Industry Leaders
We are proud to collaborate with industry leaders to deliver our top-notch connectors.
Our strong partnerships enable us to provide innovative, reliable, and future-proof integrations that enhance your contact center operations.








Your Trusted Partner in Genesys™ Contact Center Solutions
Softphone has been recognized as the EMEA Genesys™ AppFoundry Partner of the Year for three consecutive years. Our commitment to innovation and excellence ensures that our clients receive the best solutions and support.
Trusted Expertise, Proven Results
With over 20 years of experience, serving more than 900 customers globally, and supporting 100,000+ active agents, Softphone is your go-to partner for innovative and reliable contact center solutions with our Smart Connectors integrating Genesys™ with any CRM. Our track record speaks for itself — experience the difference today.



